Help & Support
How can we help?
Booking & home service
How do I book an appointment?
In the Numi app, tap Book Now, choose one or more treatments, pick your address, date and time, then review your booking and pay the 50% deposit. Your booking is confirmed once your time is available and your deposit payment is verified. You can also book with us on WhatsApp.
Where do you offer home service?
Numi is a home-service studio: our specialists come to you across Abu Dhabi, daily from 9:00 to 22:00. In-salon appointments are coming soon.
Is there a transportation fee?
Yes. Home-service appointments include a transportation fee of AED 50 – 70, depending on your location.
Payments & refunds
Why do I pay a 50% deposit?
A 50% deposit secures your appointment. It is calculated on your total, including the transportation fee and 5% VAT. The remaining balance is paid after your appointment.
Which payment methods do you accept?
You can pay your deposit in the app with Apple Pay or a credit or debit card.
When will I get my deposit back?
Your deposit is refunded in full if you cancel at least 24 hours before your appointment, or if Numi cancels. Late cancellations and no-shows may result in deposit forfeiture.
Cancellations & rescheduling
How do I cancel an appointment?
Open Account in the app, choose your appointment and tap Cancel, or message us on WhatsApp. Cancellation is free at least 24 hours before the appointment.
Can I reschedule?
Yes, you have one free reschedule with at least 12 hours’ notice. Message us on WhatsApp with your booking reference.
Your account
How do I delete my account?
In the app, go to Account › Settings › Delete my account. You can also ask us on WhatsApp. See our Privacy Policy for details.