Numi Beauty Studio

Privacy Policy

Last updated: [DATE OF PUBLICATION]

Draft for review. This policy was prepared for Numi and must be reviewed (ideally by a UAE lawyer) and completed where marked [ ] before the website or app goes live. Remove this box when approved.

Numi Beauty Studio (“Numi”, “we”, “us”) provides home beauty services in Abu Dhabi. This policy explains what personal data we collect through our app, website and bookings, how we use it, and your rights under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

Who is responsible for your data

[LEGAL COMPANY NAME AS ON TRADE LICENCE], trade licence no. [NUMBER], [REGISTERED ADDRESS], Abu Dhabi, United Arab Emirates. Contact: [EMAIL] or WhatsApp +971 50 234 4469.

What we collect

Account details: mobile number (used to sign in with a one-time SMS code), first and last name, preferred language, and optionally your birthday (day and month only).
Booking details: treatments, date and time, specialist, home-service address, notes you add, and booking history.
Payment details: deposit amounts, payment status and references. Card numbers are entered directly with our payment provider; Numi never sees or stores your full card details.
Reviews: your rating, written feedback and any photos you choose to upload, linked to your completed booking.
Loyalty: stamps collected and rewards redeemed.
Device and notifications: a push notification token if you allow notifications, and your notification preferences.
Messages: if you contact us on WhatsApp or by phone, the content of those conversations.

How we use it

To create your account, take and manage your bookings, and send our specialists to the right address.
To take the 50% booking deposit, process refunds under our cancellation policy, and keep financial records.
To send booking confirmations and reminders (you can turn these off in the app).
With your consent only: offers and promotions, rebooking reminders and birthday greetings. You can opt in or out at any time in the app under Notification preferences.
To run our loyalty card, publish verified reviews, provide customer support and improve our services.

Who we share it with

We never sell your data. We share it only with service providers who help us run Numi, under contracts that protect it:

Google Firebase (account sign-in, database and file storage). Data is stored in Google’s Doha, Qatar region.
Our payment provider [PROVIDER NAME] (deposits and refunds).
Apple (push notifications and Apple Pay) and WhatsApp/Meta (when you message us).
Authorities, where the law requires it.

Some of these providers process data outside the UAE. We only use providers that apply appropriate safeguards as required by UAE law.

How long we keep it

We keep account and booking data while your account is active. Payment and accounting records are kept for the period required by UAE law [e.g. 5 years — to confirm]. Review photos that are not approved are deleted. When you delete your account, we delete your profile and personal data except where we must keep it by law.

Your rights

You can ask to access, correct or delete your personal data, restrict or object to its use, receive a copy of it, and withdraw consent for marketing at any time. You can delete your account directly in the app (Account › Settings › Delete my account), or contact us. You may also complain to the UAE Data Office.

Security

Your data is protected with encryption in transit, strict access rules so customers can only see their own information, and staff access limited to what they need.

Children

Our app and services are intended for adults. We do not knowingly collect data from children under 18 without a parent’s or guardian’s consent.

Changes

We may update this policy. We’ll post the new version here and tell you in the app about important changes.